- POLYNX® 3-MONTH RETURN POLICY AND SATISFACTION GUARANTEE
At POLYNX®, we are committed to delivering the highest quality products, and providing the best sampling and shopping experience. We are confident you will love our Panels. In the unlikely event of product defects, our industry-leading warranties provide you full coverage (please refer to the specific warranty for your product).
If you receive your order and decide you do not want your panels for any reason, we ask you send it back to us for a refund. Please keep in mind that you will be responsible for the shipping costs and there is a 35% restocking fee per order.
Please note that on your original order you will receive a discounted flat-rate shipping charge, which is not the actual cost of shipping. For your return, you may use your own shipping provider, or we can arrange return shipping using our rates. Please contact us at support@Polynx.com to get a shipping quote for your return.
- QUALIFY FOR A RETURN
Panels should be in original boxes cannot be open or used. Panels cannot be installed, cut, damaged, opened, repackaged, or altered in any way.
Panels must have been properly stored in normal living conditions, between 32° – 100°F, and not have been exposed to the elements.
NOTE: Original shipping and delivery charges are NOT refundable under any circumstances. All returns must be first authorized by POLYNX® representative
- SCHEDULE A RETURN
Please contact us by calling 1-804-554-9004 or by emailing support@Polynx.com. A Return Authorization (RA) will be issued to you. You will need to confirm the return by email prior to a pick-up being scheduled (if you want us to arrange for shipping). It is the customer’s responsibility to ensure that the shipment is palletized and secured prior to return shipping. Please package returns carefully so they arrive in original condition. If at the time of receipt at our warehouse during inspection we find the boxes opened, panels damaged or tampered with we will not be able to process the refund. You will receive detailed instructions on how to re-package and prepare your pallet. Refunds are processed within 10-14 days of the acceptable receipt of goods. Refund will be processed as Zelle or Bank Transfer.
Please note that damages and manufacturing claims are not covered by this return policy. Manufacturing defects are covered by our warranties, which vary by product. For shipping damage, it is the customer’s responsibility to carefully inspect all products before receiving them and installing them. Read our article on shipping for more details.